What happens if we run out of Notion credits?
What happens if we run out of Notion credits?
If your workspace doesn’t have enough Notion credits, Custom Agents will pause automatically until credits reset or an admin adds more credits.
How do admins get notified before running out of Notion credits?
How do admins get notified before running out of Notion credits?
Admins receive in-app (and email) notifications when your workspace reaches 80% and 100% of its Notion credit usage, so you have time to adjust before agents pause.
How do I buy more Notion credits?
How do I buy more Notion credits?
Admins can purchase Notion credits either in-product or through their account team. Learn more about how to purchase Notion credits.
How do mid-month Notion credit changes work?
How do mid-month Notion credit changes work?
If you increase your credits in the middle of your monthly service period, the additional credits are available immediately for the current service period. You’ll be billed for the higher recurring credit amount at the start of your next monthly service date.
If you decrease your credits in the middle of your monthly service period, the lower amount takes effect at the start of the next service period. From then on, you’ll be billed for the lower recurring credit amount each month.
I work with an account team to purchase Notion credits. What happens if I upgrade, expand, or renew my Business or Enterprise plan, which includes Annual Notion Credits, in the middle of my billing interval?
I work with an account team to purchase Notion credits. What happens if I upgrade, expand, or renew my Business or Enterprise plan, which includes Annual Notion Credits, in the middle of my billing interval?
You'll get a prorated credit for the unused prepaid Annual Notion Credits equal to the lesser of:
The dollar amount of Annual Notion Credits remaining unused, or
The Annual Notion Credit fees prorated for the time remaining in the subscription term
This credit applies when a new Business or Enterprise order form replaces your current one before the end of its subscription term. Notion Credits have no cash value. Any credit applies toward the new plan.
Does Autofill use Notion credits?
Does Autofill use Notion credits?
Autofill has two options: Basic and Custom Agent.
Basic Autofill is included on Business and Enterprise plans, and does not use Notion credits.
Custom Agent Autofill uses Notion credits because it runs with Custom Agent capabilities (like using richer context and more advanced reasoning).
What happens to Custom Agents if I downgrade my plan?
What happens to Custom Agents if I downgrade my plan?
If you downgrade your Notion plan to Free or Plus, all existing Custom Agents are switched off, but not deleted. You can view (but not edit) the Custom Agent chat page and settings. Custom Agents can continue if you upgrade back to Business or Enterprise.
Can I purchase Notion credits if I manage my subscription through the App Store or Google Play?
Can I purchase Notion credits if I manage my subscription through the App Store or Google Play?
Not directly. If your Notion subscription is managed through a mobile app store (Apple App Store or Google Play), you won't be able to purchase Notion credits from within Notion.
To buy credits, you'll need to:
Cancel your mobile app store subscription.
Upgrade to a Notion plan directly on
(Business or Enterprise, with AI included).
Once your new subscription is active, an admin can purchase Notion credits from Settings → Access & billing → Notion credits.
Make sure your new plan includes AI before purchasing credits. Notion credits are only available on Business and Enterprise plans.